Return and Exchange Policy FAQ

We understand that purchasing clothing online for our little ones can be confusing, therefore, we have offered a 30-days risk-free trial period for your peace of mind.
 
Starting online returns is easy
  • Enter your email address and verification code to sign in.
  • Go to your order history, select the order and items you want to return or exchange and follow the instructions.
  • Once your request is approved, you will get email updates notifications with shipping guidelines.
What items are eligible?
  • Within 30 days from the date you receive the product
  • In the original packaging with all tags intact
  • Returns will not be accepted if the product has been washed or tags removed.
What items and exceptions are non-refundable?
  • Discounted items on sale
  • Products without original packaging and tags
Damage, loss, or theft issues
  • If the purchased product is faulty, reach out to us within 7 days of the delivered date.
  • If the purchased product is lost or suspected to be stolen, please contact us immediately.
Exchanges
We allow the exchange of purchased items. Once the exchange request is approved, a replacement item will be shipped to you.
 
What are the options for refund?
  • Refund to original payment method.
  • Refund to your shopify store credit.
How soon will I get my refund?
  • After your return has been processed, you will receive a refund notice from us and it will take an additional 1-3 business days for the refund to be returned to your original payment method. The refund to the store credit is immediate.